Are you scratching your head over a sudden drop in your email open rate? What could be the reason?
It could be because updated filters redirect your brand's emails to your subscribers' spam folders. However, don't lose hope. There are steps you can take to help your emails avoid being blocked.
First, it's important to understand what an email spam filter is.
Essentially, it's a technology that uses artificial intelligence and machine learning to detect and prevent unsolicited, unwanted, and virus-infected messages (commonly known as spam) from reaching the primary inbox.
It's important to note that while a spam filter can determine where an email ends up in the recipient's system, it does not impact your email delivery rate.
However, since emails marked as spam are still delivered, a decrease in access to these emails can affect your overall open rate.
Spam filters use various factors to determine whether an email should go to the primary inbox or the junk folder, such as:
While you can't wholly avoid spam filters, you can take steps to lower your spam scores and improve email deliverability by following these ten tips.
One key factor that spam filters consider when determining the legitimacy of an email is the sender's email address. Using a personal email address for business communications can increase the likelihood of ending up on a spam list.
This is because personal email addresses are often associated with spam, as they are more likely to be used for sending unsolicited or unwanted messages.
It's best to use your company's domain name to create a professional email address.
For example, instead of "james@gmail.com," use "jamesanderson@yourcompanyname.com."
This immediately establishes your brand as a credible and trustworthy sender and makes it easy for recipients to identify and remember you.
Other tips for creating a professional email address include:
Also, it’s important that the email address is easy to spell, as this will help your recipients remember and type in correctly.
Specific phrases, also known as "trigger words," can trigger spam filters and increase the likelihood of your emails being marked as spam.
These words are often associated with unsolicited or fraudulent messages and include things like "free," "limited-time offer," and "act now." Here is a complete list for your reference:
Using these trigger words in the subject line, body, or email address can increase your email's chance of being marked as spam.
Spammers often use these phrases to trick recipients into opening their emails, and spam filters are programmed to flag messages that contain them.
So, it's always a good idea to regularly check your email spam score to see if you should avoid any words or phrases in the future.
Spammers often use excessive CAPs and exclamations to grab the recipient's attention and trick them into opening the email.
Using capital letters and exclamation points appropriately in your emails is vital to be strategic and use them sparingly.
Instead of using all caps or multiple exclamation points in the subject line or body of the email, use them selectively to emphasize important information or calls to action.
It's also a good idea to proofread your emails before sending them to check for overuse of capital letters and exclamation points and ensure they are used appropriately.
Personalizing emails means adding the recipient's name or other information specific to them. This can make the email feel more genuine and less like a mass-generated message, decreasing the likelihood of being marked as spam.
Personalized emails are more likely to be opened and read by the recipient, which can improve engagement and conversion rates.
To personalize emails, you can include the recipient's name in the subject line or body and information specific to them, such as their past purchases or interests.
Here’s a quick example:
You can also segment your email list based on recipient information, such as location, job title, or industry, and tailor your messaging to specific groups.
PRO TIP: Use a merge tag system to customize the email for each recipient.
Complex formatting, such as using many images, videos, or tables, can make the email look spammy and trigger spam filters.
Spam filters are designed to detect and block emails that look like they are trying to conceal their true intent, and emails with complex formatting may be more likely to be flagged as spam.
To keep the email format clean and simple, consider the following tips:
Providers with good rapport have strict policies and use advanced technologies to ensure their users' emails are not flagged as spam.
They also have established reputations and are less likely to be blacklisted by major email providers.
Additionally, they typically provide tools and resources, such as detailed analytics and best practices, to help users improve their email deliverability.
Some reputable email service providers to consider include:
These providers are known for their reliable deliverability, user-friendly interface, and robust features. They also offer a variety of pricing options to suit different business needs.
Spam filters detect and flag mass mailings because they are designed to identify them.
Additionally, recipients are more likely to mark bulk emails as spam if they perceive them as impersonal or irrelevant.
Instead of sending bulk emails, focus on sending targeted emails to a smaller group of recipients. This will help ensure your emails are relevant and valuable to the recipients and less likely to be marked as spam.
Here are some tips for sending targeted, personalized emails:
Instead of sending a generic "Happy Holidays" email to your entire list, you can segment it by industry and send personalized emails like:
Or
This way, you give them a more personalized experience and make them feel valued.
Including an unsubscribe link in your emails makes recipients less likely to mark your messages as spam. They believe they have the free will to check or ignore your messages.
When including an unsubscribe link in your emails, make sure it's easy to find.
Many email service providers will automatically include an unsubscribe link at the bottom of your emails. Still, it's a good idea to double-check that it's included and prominently displayed.
Another tip for including an unsubscribe link is to ensure that unsubscribing is simple.
Recipients should only need to click the link and confirm their decision rather than entering personal information or going through a complicated process.
Here’s an example:
Subject: Elevate Your Team's Performance: Special Training Solutions Await
Hello [Recipient's Name],
Discover tailored training solutions designed to fit your team's specific needs. With customized learning paths and targeted modules, we ensure your employees can thrive in today’s dynamic work environment.
Empower your workforce with interactive eLearning, gamified assessments, and real-time tracking – all with our exclusive training packages. Ready to elevate your team's performance?
Not interested? No worries, we won’t reach out again.
[Unsubscribe link]
[Sender's Name]
Senior Manager | Learning & Development Solutions
Email: [Sender's Email]
Skype: [Sender's Skype]
P: +[Sender's Phone]
M: +[Sender's Mobile]
Moreover, honor unsubscribing requests promptly, as it is a legal requirement and will help you avoid spam lists and maintain a positive relationship with your audience.
Email reputation refers to the overall perception of your email campaigns by ISPs and email providers. A poor reputation can result in your emails being flagged as spam or blocked altogether.
Monitoring your email reputation can help you identify and address any issues impacting your deliverability. This can include monitoring your:
For instance, your company recently noticed that your open rates have dropped significantly. However, upon monitoring your email reputation, you discovered that your complaint rate has increased.
After investigating, you realize that a recent email campaign included a subject line that could be perceived as misleading. By addressing this issue, you can improve your email reputation and avoid flagging your emails as spam in the future.
Inactive subscribers can be a challenge for any business. No matter how often you reach out, some people may change their email addresses, lose interest in your content, or become too busy to engage.
To avoid this problem, regularly clean your email list by identifying and removing subscribers who last opened your emails in at least six months.
One way to do this is to adjust your email frequency based on their activity.
For example, after 30 days of inactivity, send mid-frequency emails. After 60 days, send low-frequency emails. After 120 days, send a reengagement campaign.
If they still do not engage, it is best to remove or "sunset" their email addresses from your list. This will help improve your open rates and avoid getting flagged by spam filters.
Being on a spam list significantly reduces the chances of your emails reaching recipients, leading to lost business and missed opportunities. It also harms your reputation as a credible sender, making building relationships with potential clients harder.
Moreover, spam lists can put you at risk of violating laws governing commercial emails, resulting in fines or penalties. If customers perceive your emails as unwanted, it can damage your brand's image and deter them from engaging with your company.
Follow our tips to stay off spam lists to ensure email deliverability, protect your reputation, and comply with relevant regulations.